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ServiceNow CSA Sample Questions
Question # 1
What is the purpose of a Related List?
A. To create a one-to-many relationship B. To dot-walk to a core table C. To present related fields D. To present related records
Question # 2
Which type of tables may be extended by other tables, but do not extend another table?
A. Base Tables B. Core Tables C. Extended Tables D. Custom Tables
Question # 3
A knowledge article must be which of the following states to display to a user?
A. Published B. Drafted C. Retired D. Reviewed
Question # 4
Which group of permissions is used to control Application and Module access?
A. Access Control Rules B. UI Policies C. Roles D. Assignment Rules
Question # 5
Where in Flow Designer can users access information about actions that are added to the flow?
A. Virtual Agent Help B. Local Action Help C. Help Panel D. Flow Assistant
Question # 6
Which of the following allows a user to edit field values in a list without opening the form?
A. Data Editor B. Edit Menu C. List Editor D. Form Designer
Question # 7
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance
Question # 8
Business Rules are used to enforce mandatory data on a form.
A. True B. False
Question # 9
Which of the following statements is true when a new table is created by extending another table?
A. The new table archives the parent table and assumed its roles in the database B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
Question # 10
Knowledge articles within a knowledge base are grouped by category.
A. True B. False
Question # 11
What are the two aspects to LDAP Integration?
A. Data Population B. Data formatting C. Authorization D. Authentication
Question # 12
Access Control rules may provide access security for which of the following database objects?
A. For a specific role, group, or user B. For a specific row, column, or table C. For specific groups D. For a specific CMDB Configuration item
Question # 13
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
A. Select Data Source, Schedule Transform B. Load Data, Create Transform Map, Run Transform C. Define Data Source, Select Transform Map, Run Transform D. Select Import Set, Select Transform Map, Run Transform
Question # 14
How do you make a list filter available to everyone?
A. Make active, set visibility, and save B. Assign a name, set visibility, and save C. Assign a group, set visibility, and save D. Make active, assign a name, and save
Question # 15
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
A. snc_abc B. abc C. u_abc D. sys_abc
Question # 16
Which statement is true about business rules?
Question # 17
What are the three components of a filter condition?
A. Table B. Value C. Field D. Operator
Question # 18
The display sequence is controlled in a Service Catalog Item using which of the following?
A. The Default Value field in the Catalog Item form B. The Sequence field in the Catalog Item form C. The Order field in the Variable form D. The Choice field in the Variable form
Question # 19
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options
A. Extended Validation Access (EVA) B. Organization Verification Card (OVC) C. Common Access Card (CAC) D. Domain Authentication Card (DAC) E. Personal Identify Verification (PIV)
Question # 20
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
A. Task [task] B. Assignment [assignment] C. Service [service] D. Workflow [workflow]
Question # 21
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
A. report B. workflow C. event D. task
Question # 22
What is the master table that contains a record for each table in the database?
A. [sys_master_db] B. [sys_db_object] C. [sys_master_object] D. [sys_object_db]
Question # 23
Which one of the following is an accurate list of changes that are captured in an Update Set?
A. Changes made to tables, forms, schedules, and client scripts B. Changes made to tables, forms, views, and fields C. Changes made to: tables, forms. Business Rules, and data records D. Changes made to: tables. forms groups, and configuration items (Cls)
Question # 24
Tables are made up of which of the following?
A. records B. lists C. forms. D. fields
Question # 25
Which one of the following statements describes a characteristic of role assignment?
A. Roles can contain other roles, when you are assigned a role, you inherit all the roleswithin that role B. Users can click on the Personalize Role feature to try different roles C. A role is granted to a user by the System Administrator D. Each user has a role in the ServiceNow platform
Question # 26
What is the function of user impersonation?
A. Testing and visibility B. Activate verbose logging C. View custom perspectives D. Unlock Application master list
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