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Universal Containers built a Community using the Customer Service Template. They wantthe Salesforce Admin to enable multilingual support for their Community. Where can theSalesforce Admin configure the languages supported by this community?
A. Community Settings
B. Community Builder
C. Force.com Sites
D. Site.com Studio
Northern Trail Outfitters uses Knowledge Articles to address customer questions in theirNapili Community. They need to know if these Articles are helpful to customers when theysearch for help in theCommunity. What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Build a custom Community page that shows the Knowledge Article and have customfields to capture customer comments.
B. Create a customer survey using custom Lightning components and add it to the home page.
C. Redirect customers to a survey form in an external website that captures theircomments on the Knowledge Article
D. Enable the article voting property on the Article Content component in thearticle detailpage in the Community Builder
Universal Containers wants to build a Community for all their employees. Currently, someoftheir employees are NOT Salesforce users.How should the Salesforce Admin enableaccess to the Community for the users who are currentlyNOT Salesforce users?
A. Create the users as contacts and enable them as Community users.
B. Allow the users to self -register to the Community.
C. Create the users in Salesforce and add their profile to the Community.
D. Add the users to the Community asmembers.
Regional Containers wish to establish a Community for their Partner network. They havecomplex requirements and from sampling their Partner network thereis no need to providemobile capabilities. What type of community best suits Regional Containers needs?
A. Koa
B. Visual Force + Tabs
C. Kookaburra
D. Aloha
E. Napili
Northern Trail Outfitters needs to provide support to all customers in their CustomerCommunity, includingcustomers who have NOT logged in. Currently, customers can onlyview Knowledge articles if they are logged in.What should the Salesforce Admin do to make sure that Knowledge articles are visible tounauthenticated users?
A. Modify the customer profile to include all Knowledge articles types and fields to helpcustomers view articles without login.
B. Make the article detail page available for unauthenticated access to help customers viewarticles without login.
C. Update the channel for all Knowledgearticles to include Public as a channel to helpcustomers view articles without login.
D. Create custom Community pages with components for Knowledge articles and makethem available for guest user profiles.
What are the two types of Sharing Models availableonce you have established aCommunity?
A. Community Sharing Model & Portal Sharing Model
B. Company Sharing Model & Community Sharing Model
C. Internal Sharing Model & External Sharing Model
D. Internal Sharing Model & Portal Sharing Model
E. Partner Sharing Model & Customer Sharing Model
Which threeLightning Components are available in Builder when customizing a homepage? Choose 3 answers
A. Related Topics List
B. Feed Publisher
C. Headline
D. Search Results
E. Home Page Tabs
Universal Containers needs a Community for distributors who manage their sales with thefollowing requirements: • Each distributor has multiple users. • Users within the samedistributor should be able to talk with each other. • Users should NOT be able to talk withusers from other distributors. • The Knowledge articles and other Community featuresshould be the same for all distributors. Flow should the Salesforce Admin meet theserequirements?
A. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWDfor Users as private
B. Create a separate Communityfor each distributor. Allow members to talk within theCommunity and enable the Community user visibility
C. Enable the Portal user visibility and disable the Community user visibility under Sharingsettings. Keep OWD for Users as private for external users
D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions,keeping the OWD for Users as private
What permission(s) would you assign a community manager?
A. Communities Administrator
B. Setup and Create Portals
C. Manage Community Settings
D. Create and Setup Communities
E. Manage Portals
Universal Containers needs to have their branding represented accurately in their PartnerCommunity. What three things should the Salesforce Admin doto use Community Builder tobrand the Community?
A. Specify font family, style, and weight
B. Apply a colour scheme that is appropriate for the Universal Containers template with thecolour palette
C. Adjust kerning values in a variety of typefaces
D. Usecustom CSS to apply Universal Containers styles
E. Adjust the pixel width of the masthead
You have spent the last two weeks getting your community ready for the prime time andhave recently deployed your configuration to production and now wish to make it publiclyavailable.What steps do you take to do this?
A. Deploying to production automatically enables the community
B. Go into the Community Builder >> Settings and Activate the community
C. Go into the Community Manager >> Administration and Activate the community
D. Go into the Community Manager >> Administration >> Settings and Activate theCommunity
E. The community will automatically activate when you add users to it
What is the benefit of doing this? You have just enabled Portal User Visibility in Setup >Sharing Settings.
A. All users with Write access to Cases on their profile are able to see all Cases ownedbyCommunity Members
B. Community users in the same community can see each other, regardless of theorganization-wide defaults.
C. Portal users in the same customer or partner portal account can see each other,regardless of the organization-wide defaults.
D. Community Managers are able to view all Community Users regardless of theorganization-wide defaults
E. Limited information on Community user profiles are publicly accessible e.g. Name,Photo, Reputation Level, Description
Your company has provided youwith 6,321 'Bad Words' they wish to prevent being used inthe Customer Community. How many Content Criteria are required to support thisrequirement?
A. 4
B. 2
C. 3
D. 1
E. 6
Dartboard Manufacturing International are ready to add their distribution partners to theirexisting Community. What steps would anAdministration take to do this?
A. Navigate to the Contact Record and Enable the Contact as a Community User
B. Add the Member Profile to the Community then Enable the relevant Account as aPartner Account and enable the contacts as Partner Community Users
C. Add the Member Profile to the Community
D. Enable the relevant Account as a Partner Account and enable the contacts as PartnerCommunity Users
Your company has provided you with a list of 'Bad Words' that they would like communityusers prevented from posting in the community. Whatdo you use to achieve this?
A. Enable Automatic Sensitive Word Filtering
B. Content Criteria & Rate Rules
C. Member Criteria & Rules
D. Moderation Rules
E. Content Criteria & Content Rules
F. Member Rules
Northern Trail Outfitters wants to launch their Community withthe following requirements:•Enable ions• Use Reputation for gamification• View the Trending Articles• Optimized formobile. Which two requirements will the Salesforce Admin be able to accomplish with theKoa template? Choose 2 answers
A. Use Reputation for gamification
B. View the Trending Articles
C. Enable ions
D. Optimized for mobile
Universal Containers sets up and publishes a Community. What three things should aSalesforce Admin do to log into the Community and validate the Community features?Choose 3 answers
A. Select a Customer user record and select the Login option.
B. Choose Login to the Community as a user from the contact record in Salesforce.
C. Select the Community from the App Launcher as an internal user.
D. Log in as a customer to the Community with a Test customer login.
E. Preview the Community as a specific Community user in the preview mode of theCommunity builder.
Universal Containers builds a Community with public access to Knowledge Articles andQ&A. The developer builds a Visualforce page that shows Known Issues ontheir products.The developer uses a custom Object to Store Known Issues with an org-wide defaultsharing setting to Public Read/Write. unauthenticated users receive an error messagewhen they try to load the page. What should the Salesforce Admin do totroubleshoot thisissue?
A. Enable "Public can access the community" checkbox under General Settings inCommunity Builder.
B. Add the Guest User profile to the members in Community Management.
C. Go to the Guest User profile and give to the Visualforce page.
D. Change the org-wide default sharing to Public Full Access.
What moderation capabilities does Salesforce communities provide to automate theprocess ofidentifying and replacing words that are offensive or inappropriate for theCommunity?
A. Enable Moderation for the Community to block offensive or inappropriate content.
B. Use moderation rules in the Community to block offensive or inappropriate content.
C. Create Process flows to identify posts with the offensive or inappropriate words andreplace with other content.
D. Write a trigger to identify posts with the offensive or inappropriate words and replacewith other content.
Universal Containers wants to build a Community for all their employees. Currently, someof their employees are NOT Salesforce users. How should the Salesforce Admin enableaccess to the Community for the users who are currently NOT Salesforce users?
A. Allow the users to self -register to the Community
B. Create the users as contacts and enable them as Community users
C. Create the users in Salesforce and add their profile to the Community
D. Add the users to the Community as members
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